Customer Success Manager
Position: Customer Success Manager
Employer: Vistar Media
https://www.indeed.com/viewjob?jk=efa3923d1fabaff1&tk=1if7388p5i9u185f&from=serp&vjs=3
Location/Country: New York, NY
Position: Full Time
Pay Rate: $80,000 – $100,000 a year
Duration: Hybrid work
Benefits:
- 401(k) matching
- Health insurance
- Snacks provided
- Unlimited paid time off
- Visa sponsorship
Job News:
Out-of-Home (OOH) is the fastest growing channel in advertising. From billboards to retail media to urban panels, 98% of us see at least one OOH advertisement every week. It’s a part of life. As the pioneer in OOH technology, we build solutions that help brands find their audience in the right place at the right time, on digital signage networks around the corner, or around the world.
About us:
Vistar Media is the home of out-of-home (OOH). As a global ad tech company and the world’s largest digital out-of-home (DOOH) advertising marketplace, we offer technology designed to make buying and selling OOH media easier. Our goal is simple: to help the world’s marketers leverage OOH’s unique ability to motivate and delight.
From strategic partnerships with major media owner networks to executing impactful campaigns with renowned global brands such as Nestlé, Porsche, Target, and Levi’s, our team is filled with passionate, innovative, and collaborative problem solvers, engaging and entertaining consumers like you in the real world. Find your home in out-of-home – find your people at Vistar.
Key Responsibilities:
- Become an expert in Vistar’s products and services
- Onboard new customers and provide technical expertise as customers implement our solutions
- Lead customer education to ensure customers understand and are effectively using our products
- Oversee a book of accounts to track customer success and increase product adoption
- Lead customer business reviews highlighting wins, our product roadmap and any open initiatives for the account
- Assist Sales during contract renewals
- Assist sales during the pre-sales process by providing technical expertise during proofs of concept (POCs)
- Collect and provide feedback to our product team to improve our offering and internal tools
- Identify and implement improvements to processes and documentation
Requirements:
2-4 years of relevant experience
Bachelor’s Degree in computer science or related field
Excellent problem solving, organization, and communication skills
Experience with APIs
Experience deploying and supporting B2B software products
Proficiency in Excel
Knowledge of Windows and/or Linux operating systems
For more information send a mail to support@chinocent.com
