Assistant Slots Manager
Position: Assistant Slots Manager
Employer: Ace Casino
Location/Country: Calgary, AB
Position: Permanent | Full-time
Pay Rate: From $21.00 per hour
Benefits:
- Dental care
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Job News:
Working in conjunction with the Slots Manager, this position will oversee the day to day running of the cage and slot operations, while upholding our core values. As well as building team spirt, development and mentorship.
Key Responsibilities:
- Works in conjunction with the VIP ambassadors to ensue highest level of service.
- Schedules slot and count room staff, while keeping within the budget, but providing outstanding customer service.
- Works directly with the Slot team and Senior Slot Supervisor to ensure policy and procedures are followed and implemented.
- Resolves guest disputes, machine malfunctions (in conjunction with AGLC), and resolves team member issues. Sees the issue through to its conclusion and keeping clear communication with the Slot and Cage operations manager.
- Continuously works to improve processes and service standards.
- Promotes and maintains the highest levels of integrity and customer service.
- Builds team spirt through positive reinforcement and recognizing excellence in the workplace, focus on resolving conflict and confidentiality.
- Ensures that Slot attendants perform their described duties.
- Settles patron disputes based on technical recommendations.
- Initiates/witnesses jackpots and promote slot events.
- Conducts inquiries into patron claims or complaints.
- Ensures the Slot and cage operations manager is immediately informed of suspected theft or illegal activity.
- Processes TITO Tickets over $5000.
- Ensures duties are performed in accordance with AGLC, AML and internal policies.
- Unloads, reloads, and balances ATM’s and NRT’s.
- Counts and verifies the balance of the slot vault.
- Pays out AGLC Progressive Jackpots as well as any jackpot of $10,000 or more.
- Ensures outstanding customer service by responding promptly to guest needs and request for service.
- Monitors and initiates all slot department initiatives including overseeing large winnings (AML compliance) and ensuring cage and floor are running efficiently.
- Other duties as assigned.
Requirements:
- High school diploma or equivalent
- Minimum of 5 years in supervisory role
- AGLC Gaming Registration Number
- Clear Criminal Record Check
- AGLC Deal Us In Phase 1 and 2
- Proserve
- Anti-money Laundering
- Lotto Learn
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