Customer Support Engineer At Oxa
Position: Customer Support Engineer
Employer: Oxa
https://apply.workable.com/oxa/j/59C92BFB7A
Location/Country: Oxford, England, United Kingdom
Position: Full Time (Hybrid)
Pay Rate: Competitive salary, benchmarked against the market
Benefits:
– £3,000 flexible benefits package (including private medical insurance, critical illness coverage, life assurance, EAP, and group income protection)
– Salary exchange pension plan
– 25 days annual leave plus bank holidays
– Pet-friendly office environment
– Safe assigned spaces for team members with individual and diverse needs
– Hybrid and/or flexible work arrangements
Job News:
Oxa is looking for a Customer Support Engineer to join their support team. This role involves delivering exceptional technical support, troubleshooting issues, and ensuring high customer satisfaction.
Key Responsibilities:
– Provide technical support via email, phone, and other channels
– Qualify and prioritise incoming requests
– Diagnose and troubleshoot software, hardware, and network issues
– Guide customers through resolution procedures
– Collaborate with internal teams to resolve issues
– Document customer interactions and maintain FAQs
Requirements:
– Recent experience in technical support or customer service
– Familiarity with diagnosing complex systems (Grafana, Prometheus, Cloud Operations Suites)
– Knowledge of Linux/Unix environments and CLIs
– Strong communication and problem-solving skills
– Customer-oriented attitude
Extra kudos if you have:
– Understanding of computer vision, mobile autonomy, or LiDAR data processing
– Degree or equivalent experience in Engineering/Robotics/Computer Science
For more information send a mail to support@chinocent.com
